JR Tower Hotel Nikko Sapporo

Your concierge is excellent, Ms Harada, who spoke very good English, and organised taxi tours for us. She worked very hard to make sure it was what we wanted. Please thank her. The hotel is very convenient for trains, and we will use it again if we return to Sapporo. The staff in your restaurants were very helpful and made us feel very welcome.

Location is unbeatable. Connected to the JR Sapporo station and surrounded by shops and food options. Perfect for families traveling with kids and luggage late at night so you don't need to drag it through the snow outside.

The views over Sapporo are stunning from every room in this hotel, whether it be from the bar, the breakfast lounge or indeed the bedrooms. Staff were exceptional - nothing was too much trouble and they went out of their way to remember our interests and plans, adding a personal touch to the service. As we were staying for several nights we opted to have the traditional Japanese breakfast, served in the Sky Restaurant, for one of our breakfasts. Staff were attentive in explaining every aspect of the meal and how the food was prepared. The location of the hotel in the tower over the station suited our transport plans in being conveniently close to both train and the hire car office that we used.

Location was excellent, just above the JR Sapporo station which is convenient for those taking the JR train from the Chitose airport and to walk through the underground shopping mall through to Otaru and Susukino. Hotel is also a pickup location for the Niseko bus transfer so that was great for us who were headed to Niseko. International Breakfast spread was excellent as well coupled with the wonderful view of Sapporo, kids enjoyed the croffles and the ikura rice bowls! Staff were also very helpful and polite and room size is decent.

Perfect location - connected to the train station and an infinite underground passage with shops, restaurants and subway stations. Very attentive staff - accompanying you to the elevators and assisting during breakfast. Spectacular views of the city and trains. Thorough room service. Room cleaned and amenities re-filled thoroughly every day. Everything clean. Big room, bathroom with both a bath and a shower. Very good breakfast - a selection between traditional Japanese set breakfast or a buffet with both Japanese and western style food. My expectations were set very high (considering the price we paid) but the hotel did not fail.